We lost 3 years worth of customer history. At the time it was the worst possible thing that could have happened. In hindsight it was the best thing that could of happened to us, I researched various avenues as to the best software systems to suit our requirements. Safety was the number one priority, then it was accessing customer history and thirdly a bespoke system designed around us and the way we operate and not the other way round.
I got introduced to Phil Gray at CRM-UK, our business requirements weren’t straight forward but Phil quickly understood our business model and he was able to communicate this by building a bespoke CRM system along with some quite complex integration with Sage Line 50. Fast forward 5 years to the present day, it still caters for our needs, I know our data is backed up and safe, I use the system for marketing activity and I’m sure this has helped our company to double it’s turnover since CRM-UK first designed the system. If there is ever a hitch or query CRM-UK is always only a call/email away.