Web Site Integration

These days, the website is not just a “nice to have”, it’s a necessity! As soon as you make contact with your potential customer, the first thing they will normally do is have a look at your site.

The website has now evolved into a powerful business tool and important part of your overall business strategy.

CRM-UK can provide you with the ability to integrate your website into your overall customer management strategy.

When your customer requests a call, further information or logs a service request, pre-defined workflows can send an automated email reply, thanking them for the enquiry, create a customer record and automatically assign this as a task for your sales or customer service staff to respond.

Escalation procedures can monitor how long this has taken to be completed and if it is not responded to within a certain time, the request is escalated to a supervisor to take responsibility.

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