Learn how a small selection of our customers are using CRM-UK to increase their Sales, Productivity and Customer Loyalty.
Rockall Safety, based in Cardiff, are specialists in hiring and selling personal safety equipment to contractors on a national basis. With a customer centric philosophy they required a Customer Relationship Management (CRM) solution to support their sales team. They had historically been using Act! however they found the continued and high levels of administration meant that the cost of ownership of this solution was increasing on an on-going basis.
Rockall Safety attribute a 15% increase in sales to the implementation of Gold-Vision by CRM-UK. Sales targets are being met due to the many time savings Gold-Vision provides.
Down time is non-existant and integration with their HireMate stock system, Microsoft Exchange, Microsoft Office and their IP-based telephone system works flawlessly.
Mercedes-Benz Financial is a full-service automotive finance company that exclusively provides Mercedes-Benz dealers and their customers with attractive finance products that mirror the quality and broad scope of the Mercedes-Benz product range.
Mercedes-Benz Financial (previously Daimler Chrysler Finance) maximised thier return on investment in GoldMine Corporate Edition, implemented by CRM-UK, to win "Number 1 for Customer Service"
Since winning the franchise in 1996, Chiltern Railways has run scheduled passenger services along the M40 corridor between London Marylebone and Birmingham Snow Hill and London Marylebone to Aylesbury via Amersham along the London Underground Metropolitan line.
Chiltern Railways specific goals where met using SupportServices.it's unique and extensive experience with implementing CRM systems within marketing departments. During a complex and phased migration to a new season ticketing system, CRM-UK's development and data migration knowledge was successfuly put to the test.
The Corporate IT Forum was initiated in 1996 by some of the largest corporate users of IT creating a confidential, vendor-free environment in which IT professionals could exchange practical and strategic intelligence.
TIF and Reputations consolidated their customer information into one single location. A hosted solution was chosen to allow CRM-UK the ability to provide the highest level of support. Tight web-site integration was implemented along with custom Crystal Reporting.
Aggregate Industries is an international construction and building materials company with leading regional market positions in the UK and the US and is a member of the Holcim group of companies.
With the 2012 Olympics secured, a large number of construction projects began. Aggregate Industries implemented a GoldMine CRM system where publicly made project information was regularly imported from a HTML source! GoldMine CE running over iGoldMine implemented by CRM-UK enabled for the first time the ability for the 2012 Olympics Sales Team members to structure and target their sales effort.
"Spa Seekers Ltd were a company in fast growth, we were using a customer database that was tweaked from Outlook. It was struggling to keep up with our requirements and offered very little in way of collecting data for future marketing activities. Then one day it crashed! We lost 3 years worth of customer history. At the time it was the worst possible thing that could have happened. In hindsight it was the best thing that could of happened to us, I researched various avenues as to the best software systems to suit our requirements. Safety was the number one priority, then it was accessing customer history and thirdly a bespoke system designed around us and the way we operate and not the other way round."
"I got introduced to Phil Gray at CRM-UK, our business requirements weren't straight forward but Phil quickly understood our business model and he was able to communicate this by building a bespoke CRM system along with some quite complex integration with Sage Line 50. Fast forward 5 years to the present day, it still caters for our needs, I know our data is backed up and safe, I use the system for marketing activity and I'm sure this has helped our company to double it's turnover since CRM-UK first designed the system. If there is ever a hitch or query CRM-UK is always only a call/email away."
Jason Goldberg
MD, Spaseekers Ltd
"Garside Sands, part of Aggregate Industries, produce a range of high grade silica sands which are sold into many diverse specialist markets including sports pitches, water filtration and stone restoration."
"Having reviewed a range of CRM solutions, Garside Sands selected GoldMine from CRM UK as the system and supplier providing the best ‘cost-benefit’ CRM solution."
"CRM UK have also worked closely with both Garside Sands and their parent company, Aggregate Industries, to explore where GoldMine may offer further benefit in other divisions of the group. "
"CRM UK have been instrumental in the system’s successful implementation and ongoing benefit through gaining an excellent understanding of our initial and developing needs, and providing responsive, professional and friendly support and advice."
