CRM-UK
Call us on: 01295 722826
 
 
Customer Relationship Management (CRM) Software Specialists - Gold-Vision CRM - Customer Support Features
 
 

Customer Support Features

Customer retention is of the utmost importance for anyone hoping to be successful in business.

Prospects are sometimes unwilling to move away from competitors, even though you offer a more competitive rate or better product – this is brand loyalty in action. One of the easiest ways to develop brand loyalty is by understanding your customers and reacting effectively to their needs. Often this means having the right processes in place for flawless communication, complaint resolution or product support.

 Customer Service
  • Helpdesk functionality designed so you can offer peerless post-sales support
  • Manage complaints from initial enquiry through to happy resolution, with solutions designed to increase efficiencies and minimise costs
  • Automatically generated ticket numbers included within template documents and e-mails save you time and make it easier to track customer correspondence
  • Automated escalation processes ensure there is no drop off in communication, even when team members are off-sick or on holiday
  • Quick and easy review of all inbound and outbound communications, including any post-sale issues, making sure all team members are fully aware of the status of each customer
  • Powerful reporting tools will give you an insight into your ability to manage customer queries, further enhancing the customer experience
  • One comprehensive package that will give your business everything it needs to provide exemplary customer service

...what a great test of customer service...and boy you guys excelled!

Andi Robinson
SecuredIS Limited

CRM UK have been instrumental in the system’s successful implementation and ongoing benefit through gaining an excellent understanding of our initial and developing needs, and providing responsive, professional and friendly support and advice.

Liz Brown
Sales and Marketing Information Manager

...Moreover, our sales have increased by 15% in the first quarter.

Lee Brown
Rockall Safety
 
 
         
 

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We hold regular Webinars which give you a chance to see Gold-Vision CRM working. We don’t walk you through a boring Powerpoint presentation, we show you the software working and encourage you to ask as many questions as you like.

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We can give you a 1 to 1 on-line web demonstration of Gold-Vision CRM working, including tracking e-mails, creating professional quotes and reporting. To arrange for an on-line demonstration for you and your colleagues, use the registration form or send us an email.		  
Email or call 01295 722826
 
         
 
   
 
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