Customer Service

Support Activities can be dynamically monitored and easily viewed by team and activity type. Built-in workflow means that you are reminded of outstanding issues and can even automatically notify you of up coming renewal dates.

• Activities can be customised to deal with your requirements - manage Account Management programmes or customer query or complaint processes.
• Gold-Vision activities can create "Ticket Numbers" for customer reference. Documents , notes, or relevant e-mails may be attached for you to get the full picture and create a knowledge base. Alerting and workflow functionality can give you the escalation procedures that your customers expect.
• Analyse activities by anyaccount, contact, product, team, date, support area, fix type...etc..
• Get to see which products or customers require the greatest support - compare this to sales revenue!