Customer Service Support Unfortunately things are going to go wrong. This is why Customer Service Support exists. Customers expect there to be issues, but it’s the way you handle them that makes your company stand out and makes sure you keep your customer base.

Gold-Vision CRM has a Customer Service Support section built in that makes dealing with customer issues quickly and efficiently a doddle.

As soon as a Customer Service Support agent receives a call, they need to know everything they can about the customer. As far as the customer is concerned, they are your only and most important client, so everyone should know them. This is obviously impossible, especially if you have a large customer base, but Gold-Vision CRM can make it happen.

How? Gold-Vision CRM’s 360 degree view of all aspects of the relationship with the customer means that they can quickly see what projects are being worked on, what other support issues they have raised, what e-mails they have been sending and what opportunities the sales team are working with them on.

Why not automate the process of sending out e-mails to customers explaining that support tickets have been opened, allow your engineers to quickly update customers directly and send resolution e-mails at the click of a mouse. All these things are the back bone of good customer service and all are features of Gold-Vision CRM.

You can set priority levels and monitor how quickly certain issues are resolved. Managers can create complex reporting around this information and ensure that customers are getting the best possible service.

Use reporting to isolate reoccurring issues and send mass resolutions to all you clients. 5 star Customer Service Support has never been easier.

Gold-Vision CRM can also manage your Service Level Agreements using a traffic light system to warn both staff and Managers when tickets are in danger of breaching SLA’s. You can also give your customers the ability to monitor their support tickets on-line via the Gold-Vision Web Portal.

With Gold-Vision CRM, everything is covered meaning longer relationships with happier customers.