Contact Management If you want to offer your customers effective customer service and you need your staff to react quickly and efficiently to your clients and prospects needs, you need the class leading Contact Management of Gold-Vision CRM.

A company lives and dies by the accuracy and usability of their Contact Management. Your staff need to know exactly what is going on in every account, and this information needs to be available easily, up to date and more importantly accurate.

Gold-Vision CRM takes this concept further than the competition by making Contact Management simple and using alerting and workflow to ensure that staff add the right information in the right place.

When a customer calls the office, the staff member answering the phone has just become the face of your organisation. This person may have never spoken to the client before and may have no knowledge of the relationship or existing projects and issues.

Gold-Vision CRM allows the user to quickly identify the company and access their overview screen which will show them all the opportunities, projects, support issues, recent e-mails and notes, making them an instant expert and a much more effective call handler.

Contact Management is the basis of all CRM systems and is where the technology began. Gold-Vision CRM takes this core functionality and uses it to give the user more knowledge, and as we all know, knowledge is power.